Internal Technical Support Engineer [Remote]

Описание

We are looking for a talented engineer to join our internal support team to provide the best support for CloudLinux employees, remote and full time. The position implies direct communication with employees via the ticketing system and/or messengers, resolve issues, monitor and update IT infrastructure, deploy new software products. More details about the project can be found on our website Responsibilities: Technical users support, including remote users Work closely with an innumerous number of different software products, environments, and cloud infrastructure Engage directly with employees, make sure they’re happy and have no issues with IT infrastructure Implement scripts for automation routine tasks Monitoring and management of servers and network equipment Installation of the system software, OSes, third-party software Diagnostics and problems solution in the network Manage users access to company resources Attlassian family products administration VPN, domain, DNS records administration Write guides and technical documentation Technical requirements: Knowledge of Linux OS family (Cloudlinux, Ubuntu, RHEL, OEL) Knowledge of networking bases (including TCPIP stack) Knowledge of the principles of DNS, DHCP, RDP, VPN, FTP, HTTP Understanding of domain architecture Skills of configuring and administering network equipment. Skills of configuring and administering monitoring system. We’ll give you: Great opportunity for professional development within a fast-growing company. Interesting and challenging tasks. Remote work with long-term employment on a full-time basis under contract. High-level compensation based on the performance reviews. Salary in US dollars. Paid vacation, 28 days per year, and sick leaves. Medical insurance (according to the company policy). Days off on national holidays. English educational programs (Lingua-Leo online course & Speaking Club). Individual coach sessions. Ability to study and attend seminars and training according to the request. Co-working and gym/sports compensations (according to the company policy). The opportunity to receive a reward for the most innovative idea that the company can patent. What are you waiting for? Talk to us and make this a win-win for you and us. We are CloudLinux, and we need you to make the next move. Apply now! By applying for this position, you agree with Cloudlinux Privacy Policy and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.

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